Welcome to Chic Furniture Shop’s FAQ section. We’ve compiled answers to common questions about our stylish furniture collections, delivery options, and customer service policies. If you don’t find what you’re looking for, our design-savvy customer service team is always ready to assist at [email protected].

About Our Products

What style of furniture does Chic Furniture Shop specialize in?
We specialize in contemporary, design-forward furniture that blends aesthetics with functionality. Our collections range from accent chairs and adjustable stools to complete dining sets and bedroom furnishings, all curated for the style-conscious customer.
Are your products suitable for small spaces?
Absolutely! Many of our pieces, like our adjustable stools and coffee tables, are designed with space efficiency in mind. Look for our space-saving collections marked with the “Compact Design” badge.
Do you offer custom furniture options?
Yes! We’re proud to offer custom chairs and custom sofas + loveseats for customers seeking personalized design solutions. These pieces require additional production time – please contact our design team for details.

Ordering & Account Questions

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for a secure checkout experience.
Can I modify or cancel my order after placing it?
Orders can typically be modified or canceled within 2 hours of placement. After this window, as we begin processing your order in our Long Beach warehouse, changes may not be possible. Please email us immediately at [email protected] with your request.
Do you offer trade discounts for interior designers?
We value our relationships with design professionals! Please contact our trade team at the same customer service email for information about our trade program and exclusive benefits.

Shipping & Delivery

What shipping options are available?
We offer two stylish shipping solutions:
– Standard Shipping ($12.95): 10-15 business days via DHL/FedEx
– Free Shipping (orders over $50): 15-25 business days via EMS
How long does order processing take?
All orders receive 1-2 business days of careful preparation in our Long Beach warehouse before shipping. This ensures your furniture arrives in perfect condition.
Do you ship internationally?
Yes! We deliver worldwide, excluding some remote areas in Asia. Our California-based team coordinates all international shipments with the same care as domestic orders.
Can I track my order?
Absolutely. Once your order ships, you’ll receive a tracking number via email. For EMS shipments, tracking may become available 2-3 days after dispatch.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be in original, unused condition with all packaging materials. Custom furniture and certain decor items may be final sale.
How do I initiate a return?
Please email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and photos of any damaged items if applicable.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or damaged goods. We recommend using a trackable shipping method.
How long do refunds take to process?
Once we receive your return, refunds are processed within 5 business days. The timing of the credit appearing in your account depends on your financial institution.

Additional Questions

How can I contact customer service?
Our design-conscious support team is available via email at [email protected]. We typically respond within 24 hours on business days.
Where is Chic Furniture Shop located?
Our headquarters and warehouse are located at 1506 Roosevelt Wilson Lane, Long Beach, US 90808, but we serve customers worldwide (excluding some remote areas in Asia).
Do you offer assembly services?
Currently, we don’t offer assembly services, but most of our furniture comes with clear instructions and all necessary hardware for straightforward assembly.

Still have questions? Our team is passionate about helping you create beautiful spaces. Reach out to us at [email protected] and we’ll be happy to assist with your design needs.